Return & Refund Policy

At KEY-CAD, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition in which you received it and must include all original components, accessories, keycaps, backgrounds, stickers, cables, manuals, and original packaging.

The product must not show signs of damage, modification, misuse, or excessive wear beyond what is reasonably necessary to inspect and test it.

You will also need your receipt or proof of purchase.

To request a return, please contact us first at support@key-cad.net. Returns sent without first contacting us may not be accepted.

Once your return request has been accepted, we will provide you with instructions on how to return your product.

Returns must be sent to:

KEY-CAD
Street: 16 Calle Cefeo 2F
Postal Code: 28938
City: Móstoles, Madrid

Return Shipping Costs

Customers are responsible for arranging and paying all return shipping costs when returning a product because they changed their mind or no longer want the item.

KEY-CAD does not provide prepaid return shipping labels for standard returns.

We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.

KEY-CAD cannot be held responsible for return shipments that are lost or damaged in transit before they are delivered to us.

If the product is defective, damaged upon arrival, or you received an incorrect item, please contact us before returning it. In these circumstances, we will provide an appropriate solution in accordance with applicable consumer law.

Refunds

Refunds are only processed after the returned product has been physically received and inspected by KEY-CAD. We do not issue refunds before receiving the returned product.

Once we receive your return, we will inspect the product and notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@key-cad.net.

Any original shipping charges, where applicable, are non-refundable except where required by applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your KEY-CAD product arrives defective or damaged, or if you receive the wrong product, please contact us as soon as possible at support@key-cad.net so we can evaluate the issue and provide an appropriate solution.

We may ask you to provide photographs, videos, your order number, or other information reasonably necessary to verify the issue.

If the product is confirmed to have arrived defective, damaged, or incorrect, KEY-CAD will provide an appropriate remedy in accordance with applicable consumer protection laws.

Non-Returnable Items

Products that have been damaged, modified, altered, or misused after delivery may not be eligible for return.

Returned products should include all components and accessories originally supplied with the order, including keycaps, backgrounds, stickers, cables, manuals, and other included items.

If components or accessories are missing, or the product has suffered a loss in value due to handling beyond what is reasonably necessary to inspect it, the refund may be reduced where permitted by applicable law.

Gift cards, if offered, cannot be returned except where required by law.

These conditions do not limit any statutory consumer rights that may apply to your purchase.

Exchanges

If you would like a different KEY-CAD model or product, the fastest option is to return your current product following the process above and place a separate order for the new product.

The new order can be placed at any time and does not require you to wait for the refund of your previous order.

If you received an incorrect or defective product, please contact us before placing another order.

European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from an eligible online purchase within 14 days of receiving your order, without having to provide a reason.

To exercise this right, you must notify us within the applicable 14-day period by contacting support@key-cad.net.

After notifying us, you must return the product in accordance with the instructions provided and within the timeframe established by applicable law.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the product when exercising your right of withdrawal.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Your statutory 14-day right of withdrawal is separate from our commercial 30-day return policy and is not limited by it.

Warranty

KEY-CAD products include our advertised commercial warranty, subject to its applicable terms and conditions.

This commercial warranty does not limit or replace any statutory guarantee or consumer rights you may have under applicable law.

For warranty assistance, please contact support@key-cad.net with your order number and a description of the issue.

Contact Us

For questions regarding returns, refunds, damaged or defective products, or exchanges, please contact:

KEY-CAD
Email: support@key-cad.net
Return Address:
Street: 16 Calle Cefeo 2F
Postal Code: 28938
City: Móstoles, Madrid